:root{--bg:#f5f4fb;--surface:#fff;--text:#172239;--muted:#68758a;--border:#e2e5ee;--accent:#6553df;--bubble:#eeeafa;--shadow:0 18px 70px #28345712;color-scheme:light}
html[data-theme=dark]{--bg:#101827;--surface:#192338;--text:#ecf1fb;--muted:#adbbd1;--border:#34445d;--accent:#9282ff;--bubble:#302b51;--shadow:0 18px 70px #0003;color-scheme:dark}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:15px/1.55 system-ui,sans-serif}button,input,textarea,select{font:inherit}a{color:var(--accent)}button,.portal-link{border:1px solid var(--border);border-radius:12px;padding:11px 18px;background:var(--surface);color:var(--text);cursor:pointer;text-decoration:none}button.primary{background:var(--accent);color:#fff;border-color:transparent}button:disabled{opacity:.55;cursor:wait}input,textarea,select{background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:10px;padding:12px;width:100%}label{display:grid;gap:7px;font-weight:600}h1,h2,p{margin:0 0 12px}small,.muted{color:var(--muted)}.portal-top{max-width:1360px;margin:auto;padding:22px 28px;display:flex;align-items:center;gap:15px;justify-content:space-between;flex-wrap:wrap}.portal-brand{display:flex;align-items:center;gap:14px}.portal-brand img{height:46px;width:auto}.portal-top nav{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.portal-layout{max-width:1304px;margin:0 auto 24px;display:grid;grid-template-columns:280px 1fr;border:1px solid var(--border);background:var(--surface);border-radius:22px;box-shadow:var(--shadow);overflow:hidden;height:calc(100dvh - 125px);min-height:500px}.portal-sidebar{padding:25px;border-right:1px solid var(--border);overflow:auto}.portal-sidebar h1{font-size:22px}.portal-badge{display:inline-block;background:var(--bubble);color:var(--accent);padding:5px 12px;border-radius:20px;font-size:12px;font-weight:700;margin:8px 0 18px}.portal-thread{display:block;width:100%;text-align:left;margin:12px 0;background:var(--bg)}.portal-thread[aria-current=true]{border-color:var(--accent);background:var(--bubble)}.portal-thread small{display:block}.portal-chat{display:flex;flex-direction:column;min-width:0;min-height:0}.portal-chat-header{padding:22px 28px;border-bottom:1px solid var(--border)}.portal-chat-header h2{font-size:19px;margin:0}.portal-messages{flex:1;min-height:0;overflow:auto;padding:26px;display:flex;flex-direction:column;gap:14px;background:var(--bg)}.portal-message{max-width:78%;background:var(--surface);border:1px solid var(--border);padding:13px 17px;border-radius:17px;align-self:flex-start;white-space:pre-wrap;overflow-wrap:anywhere}.portal-message.mine{align-self:flex-end;background:var(--bubble);border-color:transparent}.portal-message.system{align-self:center;color:var(--muted);background:transparent;border:0;font-size:13px;text-align:center}.portal-message small{display:block;font-size:11px;margin-top:7px}.portal-composer{padding:18px 24px;border-top:1px solid var(--border);display:flex;align-items:end;gap:12px}.portal-composer label{flex:1}.portal-composer textarea{resize:vertical;min-height:60px;max-height:180px}.portal-status{padding:0 24px;font-size:13px;color:var(--muted)}.recovery-card{max-width:500px;margin:6vh auto;padding:32px;background:var(--surface);border:1px solid var(--border);border-radius:22px;box-shadow:var(--shadow)}.recovery-card form{display:grid;gap:18px;margin-top:22px}.recovery-card .portal-status{padding:14px 0}.super-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:15px}.super-card{padding:20px;border:1px solid var(--border);border-radius:14px;background:var(--surface)}.super-card strong{display:block;font-size:25px}.super-event{padding:14px 0;border-bottom:1px solid var(--border)}.super-event pre{white-space:pre-wrap;overflow-wrap:anywhere}.super-container{max-width:1150px;margin:20px auto;padding:20px}.super-container h2{margin-top:30px}

.portal-chat-header{display:flex;align-items:center;justify-content:space-between;gap:16px}.portal-survey-open{flex:0 0 auto;background:#fff8e8;border-color:#f4c55c;color:#9a5b00;font-weight:750}.portal-survey-open:hover{background:#fff1c7}.portal-modal-backdrop{position:fixed;inset:0;z-index:100;display:grid;place-items:center;padding:20px;background:rgba(15,23,42,.62);backdrop-filter:blur(4px)}.portal-modal-backdrop[hidden]{display:none}.portal-modal-open{overflow:hidden}.portal-survey-card{width:min(560px,100%);max-height:calc(100dvh - 40px);overflow:auto;padding:26px;background:var(--surface);border:1px solid var(--border);border-radius:22px;box-shadow:0 28px 80px rgba(15,23,42,.28)}.portal-survey-card>header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.portal-survey-card h2{margin:4px 0 6px}.portal-survey-kicker{color:var(--accent);font-size:12px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.portal-modal-close{min-width:44px;padding:7px 12px;font-size:22px}.portal-survey-card form{display:grid;gap:18px;margin-top:20px}.portal-survey-card fieldset{margin:0;padding:0;border:0}.portal-survey-card legend{margin-bottom:8px;font-weight:700}.portal-stars{display:flex;justify-content:center;gap:10px}.portal-stars button{min-width:62px;min-height:64px;padding:0;border:0;background:transparent;color:#cbd5e1;font-size:3.6rem;line-height:1;transition:color .15s,transform .15s}.portal-stars button:hover,.portal-stars button.selected{color:#f59e0b;transform:translateY(-2px)}.portal-survey-actions{display:flex;justify-content:flex-end;gap:10px}.portal-survey-card .portal-status{padding:0}
.portal-service-survey{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:14px 20px 0;padding:14px 16px;border:1px solid #f1cf73;border-radius:15px;background:linear-gradient(135deg,#fff9e9,#fffdf7);color:#694800}.portal-service-survey[hidden]{display:none}.portal-service-survey div{display:grid;gap:3px}.portal-service-survey strong{font-size:14px}.portal-service-survey span{font-size:12px;color:#806326}.portal-service-survey button{flex:0 0 auto}
.recovery-heading{margin-top:24px}.recovery-heading>span{color:var(--accent);font-size:12px;font-weight:800;letter-spacing:.1em}.recovery-heading h1{margin-top:7px}.recovery-steps{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:24px 0 4px;padding:0;list-style:none}.recovery-steps li{display:flex;align-items:center;gap:8px;padding:10px 12px;border:1px solid var(--border);border-radius:12px;color:var(--muted);font-weight:700}.recovery-steps li.active{border-color:var(--accent);background:var(--bubble);color:var(--accent)}.recovery-steps span{font-size:13px}.recovery-sent{display:grid;gap:2px;padding:13px 15px;border:1px solid var(--border);border-radius:12px;background:var(--bg)}.recovery-sent span{color:var(--muted);overflow-wrap:anywhere}.recovery-secondary{font-weight:700}.recovery-link{padding:4px;border:0;background:transparent;color:var(--accent);font-weight:700}.recovery-signin{display:inline-block;margin-top:12px;font-weight:800}
@media(max-width:1366px){.portal-top{padding:14px 22px}.portal-layout{margin:0 18px 18px;height:calc(100dvh - 96px);grid-template-columns:250px 1fr}.portal-sidebar{padding:18px}.portal-chat-header{padding:16px 20px}.portal-messages{padding:20px}.portal-composer{padding:12px 18px}.portal-composer textarea{min-height:50px}}
@media(max-width:720px){.portal-layout{display:flex;flex-direction:column;height:auto;min-height:calc(100dvh - 120px)}.portal-sidebar{max-height:260px;border-right:0;border-bottom:1px solid var(--border)}.portal-chat{min-height:560px}.portal-chat-header{align-items:flex-start;flex-direction:column}.portal-survey-open{width:100%}.portal-service-survey{align-items:stretch;flex-direction:column;margin:10px}.portal-service-survey button{width:100%}.portal-stars{gap:2px}.portal-stars button{flex:1 1 0;min-width:0;font-size:2.8rem}.portal-composer{align-items:stretch;flex-direction:column}.portal-composer button{width:100%}}
@media(max-width:700px){.portal-top{padding:15px}.portal-brand img{height:36px}.portal-layout{display:flex;flex-direction:column;margin:0 10px 14px;height:calc(100dvh - 135px);min-height:450px}.portal-sidebar{border-right:0;border-bottom:1px solid var(--border);padding:15px;max-height:160px;flex-shrink:0}.portal-sidebar h1,.portal-sidebar>p{display:none}.portal-badge{margin:0 0 8px}.portal-thread{display:inline-block;width:auto;margin:4px}.portal-chat{flex:1}.portal-chat-header{padding:12px 18px}.portal-messages{padding:16px}.portal-message{max-width:90%}.portal-composer{padding:12px}.recovery-card{margin:24px 14px;padding:24px}}
.portal-composer{flex-wrap:wrap}.portal-composer .draft-correct-btn{width:auto;flex:0 0 auto;white-space:nowrap}.portal-composer .draft-correction-preview{flex:1 0 100%}.draft-correction-preview{padding:10px 12px;border:1px solid var(--border);border-radius:12px;background:var(--bg);color:var(--text);font-size:13px;overflow-wrap:anywhere}.draft-correction-preview[hidden]{display:none}.draft-correction-preview strong{display:block;margin:6px 0}.draft-correction-preview button{margin:4px 8px 0 0;padding:7px 11px;color:var(--accent)}
.portal-contracts{flex:0 0 auto;margin:10px 18px 0;padding:8px 12px;border:1px solid var(--border);border-radius:12px;background:var(--surface);font-size:13px}.portal-contracts summary{cursor:pointer;font-weight:750}.portal-contracts p{margin:8px 0;color:var(--muted)}.portal-contract-row{display:grid;gap:2px;padding:8px 0;border-top:1px solid var(--border);overflow-wrap:anywhere}.portal-contract-row a{font-weight:700}.portal-contract-button{flex:0 0 auto;white-space:nowrap}.portal-composer input[type=file][hidden]{display:none}@media(max-width:700px){.portal-contracts{margin:8px 10px 0}.portal-composer .portal-contract-button,.portal-composer .draft-correct-btn{width:100%}}
.draft-auto-label{align-self:center;font-size:12px;color:var(--muted);white-space:normal;overflow-wrap:anywhere}.portal-composer .draft-correct-btn[hidden]{display:none}
.draft-input-wrap>.draft-auto-label{display:block;margin-top:4px;font-weight:400}
.portal-auto-feedback{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:8px;padding-top:7px;border-top:1px solid var(--border);font-size:11px;color:var(--muted)}.portal-auto-feedback button{border:1px solid var(--border);border-radius:8px;padding:4px 9px;background:var(--surface);color:var(--accent);font:inherit;font-weight:700;cursor:pointer}.portal-auto-feedback button:hover{border-color:var(--accent)}

/* Give the message its own full-width row; keep the pen inside the input. */
.portal-composer{align-items:center;gap:10px 12px}
.portal-composer label{flex:1 0 100%;min-width:0}
.portal-composer .draft-input-wrap{position:relative;min-width:0;width:100%}
.portal-composer .draft-input-wrap textarea{display:block;width:100%;min-height:96px;max-height:220px;padding:14px 54px 14px 16px;font-size:16px;line-height:1.5;resize:vertical}
.portal-composer .draft-input-wrap .draft-correct-btn{position:absolute;top:12px;right:12px;z-index:1;display:grid;place-items:center;width:34px;height:34px;min-width:34px;padding:0;border:1px solid var(--border);border-radius:10px;background:var(--surface);color:var(--accent);font-size:21px;line-height:1;box-shadow:0 2px 8px #17223912}
.portal-composer .draft-input-wrap .draft-correct-btn:hover,.portal-composer .draft-input-wrap .draft-correct-btn:focus-visible{border-color:var(--accent);outline:2px solid transparent;box-shadow:0 0 0 3px var(--bubble)}
.portal-composer .portal-contract-button,.portal-composer .chat-media-button{white-space:normal;min-height:44px}
.portal-composer #portalSend{margin-left:auto;min-height:44px;min-width:92px}
.portal-composer .draft-correction-preview{flex:1 0 100%}
@media(max-width:700px){.portal-composer{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch}.portal-composer label,.portal-composer .draft-correction-preview{grid-column:1/-1}.portal-composer .portal-contract-button,.portal-composer .chat-media-button,.portal-composer #portalSend{width:100%;min-width:0;margin:0}.portal-composer .draft-input-wrap .draft-correct-btn{width:34px;height:34px;min-width:34px}.portal-composer .draft-input-wrap textarea{min-height:92px}}